Apple Has Reportedly Started Recording and AI Summarizing Conversations at the Genius Bar Apple has launched a pilot program called Live Notes that records conversations between customers and Genius Bar staff, auto transcribes them, and stores the summaries on employees' work iPads.
According to Bloomberg, this development has sparked concern among store employees and raised questions about Apple's commitment to user privacy.
This trend is not surprising in an industry where monitoring and evaluation have become increasingly invasive.